Terms And Conditions of Sale ....

1/ Definition:

1.1 ….. ” The Suppliers ” means Ozwear Pty Ltd . ( ABN 86 090 554 528 )

1.2 ….. “Customer ” means the person ordering the goods are the subject of this contract

1.3 ….. “Companies ” means the providers of all goods supplied to Ozwear Pty Ltd

1.4 ….. ” Goods ” means the goods supplied by Ozwear Pty Ltd

1.5 ….. ” The Monies Due ” includes the purchase price for the goods any delivery and freight charges, G.S.T. and extra packing charges if any .

2/ General :
Ozwear Pty Ltd is a wholesale provider / retailer – any payment made on any invoice issued is acknowledged as the clients agreeing to all terms and conditions outlined below. All sales are then subject to the Suppliers terms of trade and the Suppliers terms of trade with our Companies

The only contractual terms which are binding upon the Suppliers are those set forth herein or otherwise agreed to in writing by the Suppliers and those which are imposed and cannot be excluded by law. All other conditions, warranties, representations, statements and obligations, whether expressed or implied which would otherwise by binding on the Supplier are to the extent permitted by law hereby expressly excluded and negatived

3/ Supplied Goods Specifications :
The Supplier is not liable for our Companies policies of continuous development, and the Companies therefore reserves the right to improve, change, alter or discontinue fabrics, materials and other specifications without prior notice.

All illustrations and samples are intended as approximate representations only and are not binding in detail with regard to finishes, colour, shades, fabrics, materials and other specifications. To the fullest extent permitted by law, the Supplier or our Companies accepts no liability whatsoever for any loss or damage (including, without limitation, consequential loss or damage), directly or indirectly, arising out of or in connection with same.

4/ Materials :
The Customer acknowledges that due to the nature of the goods and services supplied by the Companies to the supplier for resale reasonable tolerances and variations in the quality, sizes, finishes, weight, measurements, fabrics, materials, designs, patterns, shades, tints, colours, shrinkage and other specifications of the goods and services may occur, and the Customer agrees to accept same.

Goods received considered not as advertised may be returned at the customers expense to be evaluated with the appropriate documentation on request. The Customer accepts any goods evaluated are subject to the Companies policies outlined in clause 3 – Supplied Goods Specifications Any goods that do not meet the Companies specification tolerances the supplier reserves the right to either refund or replace these items to the customer.

If the Customer intends to print, embroider or otherwise alter ordered goods in anyway, the Customer is encouraged to test the goods actually delivered prior to printing, embroidering or otherwise altering in anyway, as the Company will not to the fullest extent permitted by law be liable for or accept for return any goods which have been printed, embroidered or otherwise altered in anyway

5/ Orders :
5.1 ….. Orders shall only be processed by the Suppliers on the basis of payment of the order being made at the time the order is processed or unless orders are released on goodwill to the Customer at the Suppliers discretion.

5.2 ….. Orders for non stocked goods :
( i ) Shall only be accepted by the Suppliers which such orders are in writing and ;
( ii ) Shall not be subsequently cancelled by the customer unless agreed to in writing by the Suppliers.

5.3 …. Orders delivered that may be missing items – Shortages must be notified within 48 hours of receipt of the goods , these items are then either put on back order and dispatched when available or Ozwear Pty Ltd will refund in full the unit price for the missing item(s) only .

5.4 …. The Supplier has the sole legal right to determine to credit , back order or supply new or replacement items on any order that is delivered with missing or incorrect items – NO EXCEPTIONS.

5.5 …. The Supplier is not in any way legally liable for any goods ( orders ) NOT arriving at any destination on a due date.

5.6 …. The Supplier always will endeavor to deliver all goods ( orders ) as requested on time but are not responsible or legally liable for any delays in delivery to the Customer .

5.7 …. Offshore order processing – All orders are priced GST inclusive and will only be delivered or collected from a Australian mainland postcode- No GST free sales are applicable – any order that is processed as a GST free sale must be approved by the Supplier , these orders will be charged a 10% Administration Processing fee.

6/ Credit Claims :

Goods may only be returned to the Supplier subject to the conditions as follows ;

6.1 …. The Supplier in the rare event of incorrect goods being sent is not in any way legally liable for any compensation claims or expenses occurred by the Customer. Full responsibility remains with the Customer to ensure goods are as ordered prior payment of any invoice or commencing or commissioning any third party to proceed with any associated activity with enhancing or decoration of these goods. The Supplier will in such a event only be liable for any courier or postage costs in the return of goods or costs in refunding the Customer for the return of these goods. Once any goods are received back into the dispatch warehouse in the condition as sent will a credit issued for the value of goods as invoiced, this sum only will be refundable to the Customer

6.2 …. The Suppliers must be notified in writing by the Customers the intention to return goods within seven business days of receipt and the return MUST be authorized by The Supplier in writing with the issuing of the Suppliers authorization number before such return is effected.

6.3 …. The Suppliers shall not accept the return of goods unless such goods are returned to the Suppliers Companies within seven business days of the receipt of the authorization documentation by the Customer.

6.4 … Goods returned must be accompanied with the Suppliers authorization numbers.

6.5 …. The Customer shall be responsible for all charges and costs incurred in the return of goods unless such the suppliers determine otherwise.

6.6 …. Credit claims for shortages must be notified to the Suppliers in writing within 48 hours of receipt of the goods .

6.7 …. The Suppliers shall not accept or agree to a credit claim where the Customer has had the goods delivered to the Customers nominated screen printer or embroider or any third party.

6.8 …. The suppliers shall not accept or agree to a credit claim once artwork has been approved by the Customer on any stock items where the Supplier has had the goods delivered to the Suppliers nominated screen printer or embroider or any third party .
6.9 …. Goods decorated are not eligible for return under any circumstances – The Supplier reserves the right to determine what action to take on any goods provided to the Customer which in the rare occasion may be incorrectly decorated or not as ordered to either credit or replace.

6.10 …. Goods sent as ordered are not returnable under any circumstances unless incorrect style, incorrectly sized or damaged goods have been received by the Customer.

6.11 …. Credit claims shall not be accepted by the Suppliers where the goods are samples.

6.12 …. Discontinued stock items are not eligible for return under any circumstances .

6.13 …. Goods returned will must be in the original condition as sent – ( I.E in garment bag unmarked ) or they will not be accepted for credit.

6.14 …. Samples will be only credited against an new order placement – otherwise no credit returns as per sample policy.

6.15 …. A 10% or $20.00 + gst which ever is the greater sum administrative charge will be applied on any refund on all returned goods.

7/ Price and Payment :

7.1 …. Prices of goods are subject to periodic change.

7.2 …. Non stocked goods will be quoted accordingly.

7.3 …. Pricing on this website is for reference purposes only and may contain occasional errors – Customers are encouraged to request written quotes

7.4 …. All quotes from the Supplier are valid for a period of 30 days from date of issue.

7.5 …. The Suppliers payment terms are that payment shall be made by the Customer to the Suppliers for all goods before dispatch or unless dispatched on goodwill by the Supplier

7.6 …. On goods dispatched to the Customer on goodwill or after a credit account has been opened for the Customer, the Supplier will accept and dispatch orders on the basis that the payment will be received by the Suppliers within the terms of that account of the receipt by the Customer of the goods.

7.7 …. Any goods dispatched on goodwill to the Customer the balance of any outstanding amount of monies due on that order be paid in full within 7 days of receipt of the goods.

7.8 ….. If payment is not made in accordance with Clauses 7.5 , 7.6 or 7.7 then interest and administrative charges calculated at the interest rate of 7.9% weekly shall accrue on the monies due and payment shall be credited by the Suppliers firstly against any interest and administrative charges due.

7.9 ….. Monies due by the Customer to the supplier shall become payable immediately upon the Customer committing any act of insolvency.

8/ Risk :

8.1 ….. Risk in the goods shall pass to the Customer at the date of dispatch and the Customer shall if deemed necessary insure all goods that are at its risk.

8.2 ….. Risk on goods shall pass to the Customer at time of the goods are placed upon the vehicles which are to effect delivery from the relevant supplier or suppliers agents nominated dispatch premises.

8.3 ….. The Supplier accepts no risk liability on any order sent to a third party.

9/ Title :

9.1 ….. Notwithstanding that Risk in the goods shall pass to the account holder Customer as herein provided, the full legal and beneficial title to and ownership of the goods shall be retained by and remain with the Suppliers absolutely, until the whole of the monies due under the invoice are paid for in full.

9.2 ….. In the event that the account holder Customer defaults in the terms of the payments of goods, the Suppliers shall have the right to re-take possession of the goods by adopting whatever lawful means may be necessary where ever such goods may be located and the Suppliers shall have the right themselves or by their servants, employees,. agents, or authorized representatives to enter the Customer’s premises without such person being deemed a trespasser to retake possession of the goods situated or stored thereon.

9.3 ….. The account holder Customer may sell the goods to a third party provided that the proceeds of any such sale are kept separate from all other monies held by the Customer.

9.4 ….. The account holder Customer hereby acknowledges that the Suppliers have a lieu over all goods in possession of the account holder Customer which belong to and are owned by the account holder Customer to secure payment of any monies due to the suppliers .

10/ Change Of Ownership :

The Customer hereby agrees to notify the Suppliers in writing of any change of ownership of the Customer within seven days from the date of such change and indemnifies the Suppliers against any loss incurred by the Suppliers as a result of the Customers failure to do so .

11/ Jurisdiction :

The parties hereby agree that the proper law of all contracts arising between the Suppliers and the Customer is the law of the State of Queensland and the parties hereto agree to submit to the jurisdiction of the Courts of that State.

12/ Collection Charges :

The Customer hereby agrees to pay all costs incurred by the Suppliers including commission charges by Collection Agencies and legal costs and disbursements ( including Solicitor / Customer cost ) for the collection of any outstanding monies owned by the Customer to the Suppliers .

The Customer agrees that if in receipt of goods sent by the Supplier on goodwill hereby agrees to pay all costs incurred by the Suppliers including commission charges by Collection Agencies and legal costs and disbursements ( including Solicitor / Customer cost ) for the collection of any outstanding monies owned by the Customer to the Suppliers if payment for those goods has not been received in sixty days.

SAMPLE POLICY

Request for samples

Whilst it would be nice for us to send out goods for samples to all our clients on request
This is not feasible – Why ?

 

• Because we dispatch all goods as new.
• We are governed by our new garment policy.
• The administrative costs involved due to those who do not return samples.
• The administrative costs involved in ordering and dispatching samples.
• The administrative costs dealing with return authorities and associated paperwork
• Restocking fees charged by our suppliers make sampling not a viable option

Note : Each Label Range has minimum delivery and handling fee of $12.00 + gst

All Samples must be purchased – no samples will be dispatched unless invoiced and fully paid for.

Samples may be returned for decoration if required.

All samples are sent out as per the listed price plus delivery fee if applicable.

If you have any further enquires on samples please contact Ozwear Pty Ltd Customer Service Team

All sales are subject to Ozwear Pty Ltd’s Terms and Conditions.

All Invoices requested and issued are acknowledged as the purchaser agreeing to these terms and conditions of sale.

 

Screen Printing ….

Screen Print Art Requirements

When sending us Artwork, we prefer vector files.
These are files that have been created in programs like Adobe Illustrator

Vector artwork is digitally drawn images &/or logos, that can be enlarge or reduced, without the quality being compromised.

These files are .EPS or .AI files

Need a quote today – What do you need to know to make this happen?

Your Details and Delivery Postcode – This is essential

Garment Selection
Label / Code of items / Colour / Number – Please browse catalogues to confirm these

An Image – Preferably an image in vector format (.ai, .eps, etc.).

Dimensions and placement location for the print

Quantity Minimum of 1 item

If the image file is in raster format (.jpg, .bmp, .gif, etc.) we will need to convert the file to a vector format so that it can be processed.

This will incur an additional graphics fee –

The unit price fluctuates based on quantity. The more you order the cheaper it gets

Email us at [email protected] with your requirements

Payment & Delivery.

Once payment is received, your order will be processed all files for approval will be sent – no item is decorated without this approval

All sales are subject to Ozwear Pty Ltd’s terms and conditions.

Embroidery ….

Ozwear Pty Ltd offers the most consistently competitive prices in Australia

Quality Embroidery Operations out of : Brisbane

IMPORTANT EMBROIDERY NOTES :

If you require an embroidery quote please forward :

Embroidery Art Files – EPS or PDF are preferred / We also accept – .jpg .jpeg .png. .gif .tiff
Embroidery Files : .DST or .EMB – No set up fees apply if this format is supplied.

Dimensions of the required embroidery to accurately calculate a stitch count and ascertain if
digitization costs are to be charged to you.

DIGITISATION OF EMBROIDERY :

General – Set up fees (once only) are $30.00 +gst up to 10,000 stitches – $40.00 + gst if over 10,000 stitches.

File Alterations usually require sampling for approval.

Alterations may be free of charge, or a fee of $10.00 – $30.00 + gst may be charged depending on the alterations required.

Clients charged set up fees can be sent their Embroidery file for ownership at their request.

TEXT digitisation may be free of charge or may incur a fee up to $20.00 + gst- this is dependent on the
format or size of their required text.

Repeat orders are charged at a unit price only.

All set up costs / embroidery and stock items to paid for in full before sending any order to
embroider.

All embroidery files need to be approved before Ozwear Pty Ltd will complete the embroidery order –
these files are emailed for approval.

A sample embroidery then can be sent to the client on request.

No garment will be embroidered until Ozwear Pty Ltd has client approval in writing.

Ozwear Pty Ltd provides the stock only to our Embroiderers – these stock sales are non refundable
once delivered for embroidery.

Ozwear Pty Ltd reserves the right to refund any embroidery costs only associated with any garment
marking – all stock sent to our embroiderers is non refundable once embroidered.

Ozwear Pty Ltd requires in writing any shortages or if any embroidered item is not up to the quality required within 24hrs of receipt and reserves the right to either replace or refund those items only.

Ozwear Pty Ltd is not responsible for any embroideries on thin materials in which the client has insisted these items to be embroidered – on rare occasions some needle damage may occur – especially large or heavily stitched embroideries.

All freight costs associated with returns are at the clients expense>

If garment replacement is approved Ozwear Pty Ltd will freight these garments to the client at Ozwear Pty Ltd expense.

All other returns will be at the clients expense.

All sales are subject to Ozwear Pty Ltd’s terms and conditions.

Digital Transfers & Sports Lettering ….

Logos / Sports Lettering & Numbers Digital Transfers

We cut-to-order using cad-cut machines, which allows you the greatest flexibility possible when making an order.
We can produce 1 or 1,000’s.
In the style department, we provide standard styles for numbers and lettering,

How to get us to Quote you ?
Your Details and Delivery Postcode – We will not quote on any enquiry that does not have this information – this is essential

MINIMUM of 10 items

Garment Selection ( Label / Code of items / Colour / Number – Please browse catalogues to confirm these

Decide on Size and Colour Most popular size of number is 200mm high. For bigger numbers go 250mm high, for small numbers go 150mm.

Choose a contrasting colour to the jersey, black on white, white on black. EASY. then if required

 

Logos – Digital Transfers

One Colour/CAD-Cut or Full Colour/Digitally Printed Digital Transfers are like a sticker that can be applied to garments and textiles using heat to create a permanent bond , excellent pricing and quick turnaround times, digital transfers are now making their mark as a great alternative to traditional screen printing or embroidery . If you want to provide logos and branding for swimwear, corporate uniforms and team wear that is more vibrant than other products on the market and doesn’t crack after use, digital transfers is what you need to be offering your clientelle

We require a Image :
Preferably an image in vector format (.ai, .eps, etc.). This makes it quicker and easier for our team to setup the job. If the image file is in raster format (.jpg, .bmp, .gif, etc.) we will need to convert the file to a vector format so that it can be processed by our machines. This will incur an additional graphics fee Four

Dimensions Size does matter in this case. Obviously the bigger it is, the more it’s going to cost. Specifically, we need overall height and width of the design. Five

Quantity We need to know how many you want. The unit price fluctuates based on quantity. The more you order the more cost effective it becomes

Place Your Order Email us at [email protected] with your requirements

 

Payment & Delivery :

Once payment is received, your order will be processed all files for approval will be sent – no item is decorated without this approval.

Delivery of goods is usually 3 business days after artwork has been approved. Should there be any delay, a representative of Ozwear will contact you on details provided.

 

FAQ

Q: What is heat application?

A: Heat application is the process used to apply heat-activated CAD-Cut and printed transfers to garments, caps and bags. A commercial HEAT PRESS is the most common piece of equipment used to do this.

Q: What is the difference between CAD-Cut and Printed transfers?

A:CAD (Computer Aided Design) Cut transfers are computer cut from coloured vinyl or flock films.
These type of transfers are only single colour, and are typically used for sports numbering and lettering.

Printed Transfers are digitally printed using our wide format Mimaki or Epson Printers. They are usually full colour, can be made from flock or our stretch materials. These type of transfers are mostly solid in shape ie the badged FORD logo.

Q: What is the difference between flock and stretch transfers?

A: Flock transfers are very soft to touch as they are made from fibrous material eg. polyester, etc. These type of transfers are best used on corporate wear, polo’s, caps or anywhere a more distinguished logo is required.

Stretch transfers are produced from our rubber or vinyl films. They have great Wash ‘n’ Wear properties and are ideal for sportswear or large prints on t-shirts.

Q: Can you remove transfers after they have been heat applied?

A: All our Full Colour Printed and CAD-Cut flock transfers are manufactured to go on and last, removing one of these transfer types is very difficult and will often result in damaging the garment.

Our PromaFlex PVC range is suited for sportswear and therefore is the only range designed so that it can be removed using heat.

Q: Can you Iron on transfers/sports numbering and lettering?

A:All our transfers are best applied using a commercial heat press, however our flock transfers can be heat applied successfully using a home-iron so long as our, Ironing on Flock Transfers – application instructions are followed very carefully.

Q: What type of product would be best used on nylon?

A:Nylon is a difficult product to apply to using standard transfers. However, there is now a range of products available specifically for nylon and other difficult to apply to materials.

If you are going to be applying your transfers to nylon let us know in the beginning and we’ll be able to advise the best product for the job.

Q: Can a transfer be pressed over another transfer?

A:All of our Flock products can be applied over the top of each other as they are fibrous and the glue bonds very well. Our stretch or vinyl transfers can be carefully applied over the top of each other however care must be taken.

If you need to do so, give us a call and we can advise you on our experiences and ways to best eliminate any potential problems.

Q: When cutting small lettering and designs is there an easy way to weed them?

A:Weeding small lettering and designs can be frustrating however our new ProFlex PU range of flex is great for weeding those small and tricky designs.

It has a tacky carrier which holds down your design making it easier to weed, which means no more lifting and losing small letters!!

Q: What is weeding?

A:Weeding is the process of removing the excess vinyl around and within your transfer.

This step is taken once your transfer has been printed and machine cut (The best way to do this is with a weeding tool which can be purchased through our accessories page).

As weeding is done by hand, there are size limitations to how small parts of your transfer can be cut and weeded. If the weeding you need to do is too small, you are able to apply a contour to the artwork, which you can then colour-match to the item that the transfer is being applied to.

Q: What is a contour?

A: A contour is a block outline around the artwork to make the transfer one patch or block and there

 

All sales are subject to Ozwear Pty Ltd’s terms and conditions.

Take note of which label styles or printing product required for purchase.
Go to online catalogues to confirm colours and sizing is current and correct.

Ozwear Pty Ltd has a minimum delivery and handling fee of $12.00 + gst.
Each invoice will have a delivery fee – these are determined by the size of the order and the delivery location.

Ozwear Pty Ltd encourages : BSB Deposit or Deposit your Cheque into our Commonwealth bank account.

Ozwear Pty Ltd also accepts credit card payments by Bankcard, Visa or MasterCard.
These credit card fees are non refundable under any circumstances.

The above payment options will be included in your Invoice or Web Store Order .

Privacy Policy

OZWEAR PTY LTD is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

 

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: Names, addresses, email addresses, credit card information, bank account details, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and, by email, via our website www.yourbusinessname.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

OZWEAR PTY LTD will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal information we may require identification from you before releasing the requested information.

 

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

 

OZWEAR PTY LTD

4B/38-40 Kingston Road

Underwood, Queensland, 4119

[email protected]

07 3841 2240